Terms and conditions

Orders are placed through the form on the website. In it, the buyer chooses a version of the kit and provides billing details and a contact person.

By submitting the form, the buyer makes an offer to enter into a contract. The contract is formed at the moment the seller confirms the order by e-mail; the confirmation includes an advance invoice (proforma invoice). An automatic acknowledgement that the form has been received does not in itself form a contract.

The seller reserves the right not to accept an order, in particular if the details are clearly incorrect or incomplete, or if the buyer has an overdue unpaid debt to the seller. The seller will inform the buyer without undue delay if an order is not accepted.

Prices stated on the website are in euros and exclude VAT. VAT is charged in accordance with the applicable legislation and is shown on both the advance invoice and the tax invoice.

Method of payment

bank transfer

Basis for payment

advance invoice

Due date

14 days from issue

Tax invoice

once payment is received

The buyer’s obligation to pay is fulfilled when the full amount is credited to the seller’s account. The variable symbol from the advance invoice must be stated with the payment — without it, the payment may not be matched to the order.

In the event of late payment, the seller is entitled to claim default interest under the Commercial Code and to suspend performance until payment is made.

The seller will give access to the video modules and the workbook within 24 hours of the payment being credited, via the contact e-mail address stated in the order.

• Essential version — the buyer completes the crisis manual on its own using the templates provided.
• Guided version — in addition to the materials, includes one one-hour online consultation; the date is agreed by e-mail.
• Executive version — in addition to the materials, includes a one-day workshop at the buyer’s premises; the date and place are agreed by e-mail.

The date of a consultation or workshop becomes binding only once both parties have confirmed it in writing. If the buyer cancels a confirmed workshop date less than five working days in advance, the seller is entitled to charge the costs it has demonstrably incurred up to the cancellation.

If the workshop cannot take place for reasons on the seller’s side, an alternative date will be agreed; if the parties cannot agree, the seller will refund the proportion of the price attributable to the workshop.

The video modules, the workbook and the crisis manual templates are protected by the seller’s copyright. The buyer obtains a non-exclusive licence to them for an indefinite period, for the needs of one company — the company named as the buyer on the invoice.

Within the scope of the licence, the buyer may use the materials for its employees and the members of its corporate bodies, fill in the templates with its own data, and use the resulting crisis manual in its internal documentation without restriction.

Without the seller’s written consent, the buyer may not:

• make the materials available to a third party or to another company in its group, or publish them,
• sell or rent out the materials, or use them to provide training to third parties,
• remove the attribution of authorship from the materials.

A crisis manual completed with the buyer’s data is the buyer’s document, and the seller makes no claim to its content. This does not affect the licence to the templates it is built on.

The buyer is a business, so the consumer’s right to withdraw from a contract within 14 days under Act No. 102/2014 Coll. does not apply to this contract. That Act applies to contracts concluded with consumers; the kit is not sold to consumers.

Until the materials have been made available, the buyer may cancel the order by e-mail without giving a reason; if it has already paid, the seller will refund the amount paid within 14 days.

Once the materials have been made available, the order can no longer be cancelled, because they are digital content delivered as a whole. This does not affect the provisions on cancelling a confirmed workshop date under Article 04.

Either party may withdraw from the contract if the other party materially breaches its obligations, in accordance with the Commercial Code.

If the materials delivered are incomplete, do not work or do not match their description on the website, the buyer will notify the seller by e-mail at the contact address. The seller will respond to the complaint within ten working days and remedy the defect by supplementing or correcting the materials; if that is not possible, it will refund a proportionate part of the price.

The kit is a tool for preparing a company for crisis communication. The seller is not liable for decisions the buyer takes on the basis of it, nor for the course or consequences of any particular crisis. The materials are not legal advice and do not replace the opinion of an attorney.

The seller is not liable for loss of profit or for indirect damage. Total compensation for damage is limited to the price the buyer paid for the kit, unless the law provides otherwise.

The seller processes the personal data the buyer provides in the order for the purpose of concluding and performing the contract and for invoicing. The details — the scope of the data, the legal basis, the recipients and the retention periods — are set out in the separate document Privacy Policy.